Returns & exchanges

Returns & exchanges

Last updated: 9 November 2026

Every piece is printed to order

Every order is printed just for you, and the pieces in our gallery are examples you can order. Before we start, we send you the design and price to approve.

Change of mind

Because each piece is custom-made for you, we can't accept returns or exchanges if you change your mind after receiving it.

If it's defective or doesn't match what you approved

For example, a break, a printing defect, or a name, color or size that isn't what we agreed:

• Send us a photo of the problem on WhatsApp within 3 days of receiving it.
• We'll reprint it for you free of charge.
• If we can't reprint it, we'll refund you in full.

Deposit and cancellation

• Once you approve the design and price, you pay a 50% deposit and then we start work.
• Before you pay the deposit, you can cancel free of charge.
• Once the deposit is paid, the order can't be cancelled and the deposit is non-refundable.
• However, your deposit is refunded in full if we cancel, if we can't complete your order, or if we miss the delivery date we agreed with you (that date includes shipping).

Payment

• Deposit: by bank transfer.
• In Khamis Mushait and Abha: the balance by transfer or in cash when you receive your order.
• Anywhere else: the full balance by transfer before we ship.

Shipping

• We ship to every region of Saudi Arabia with a shipping company. Shipping fees are paid by the customer, and we agree on them with you before you pay the deposit.
• If your piece arrives damaged in shipping, that's on us, and our defects policy applies: send us a photo on WhatsApp within 3 days of receiving it, and we'll reprint it for free, or refund you in full if we can't.

Refunds

If you're owed a refund, we'll return it within 7 working days, using the same payment method or by bank transfer.